FAQ
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
If you need to make a return, simply contact us by email here or at [talktous@theantico.com], within 7 days of receiving your order. While we are unable to offer exchanges, we gladly accept returns on products that are in their original packaging and condition. Hair which has been cut, chemically treated, or otherwise altered is not eligible for return.
Return shipping is the responsibility of the original purchaser, with the return label arranged by the buyer.
What is your Color Charting System?
We get it, picking out extension shades can be a challenge. But at The Anti, we're solution focused. That's why we don't name our extension colors, they're based on actual hair color levels that professionals are familiar with. So when you're ordering a Color 4 from us, you know that the bundle of hair you'll receive will be a professional level 4. Easy, right?
Unlike factory-dyed extensions, our hair isn't colored with textile dyes. Instead, it's designed to be a blank canvas. Safely liftable 2-3 levels and perfect for tonal deposits. This gives stylists complete freedom to customize, creating truly one-of-a-kind results!
When will I get my order?
We carefully process and ship all orders as quickly as possible to ensure your items reach you without delay. A complimentary shipping option is available at checkout for your convenience. If you need help with a rush order please contact us as soon as possible. We will do our best to get it to you by the time you need it.
What is your Sourcing & Materials?
Our hair is sourced from Slavic regions, giving it a naturally fine-to-medium density. Every bundle / weft is hand-selected before production to ensure only the highest quality makes it to you.
For our K-Tips, we use only the finest Italian keratin — never diluted with silicone. Bonds are tinted to match: colored keratin for brunettes, transparent for blondes, keeping them seamless and discreet. Italian keratin delivers strength, longevity, and minimal shedding, so your extensions stay beautiful without oxidation over time.
For our Signature Wefts-are made of 100% Slavic, medium to fine naturally wavy hair. No perms or temporary steam waves. The signature wefts are pre-colored to the most popular shades you already use in the salon, and can be adjusted with hair color, and gently lightened 2-3 levels to get a perfect match. The spine of the signature weft is between 20 and 21" in length, and made of a textile and sealed with a thin polyurethane coating to ensure longevity. There is no return hair on our wefts, and they can be safely cut at any point without the fear of unraveling. We are proud that our Signature Wefts have an average of 30% more hair per square inch than an average genius weft, giving you more hair without having to stack as many pieces per row.
What Makes The Anti Different?
We’re anti-industry nonsense.
The hair extension market is filled with buzzwords, vague claims, and inconsistent quality standards. We created The Anti to challenge that approach.
Instead of marketing trends, we focus on transparency. Instead of inflated claims, we provide clear product specifications. Instead of chasing what’s popular, we prioritize what actually performs behind the chair.
Every extension we offer is selected with the professional stylist in mind. Prioritizing density, longevity, blendability, and consistency. We believe you should know exactly what you’re buying and feel confident recommending it to your clients.
No gimmicks. No misleading terminology. Just exceptional hair and honest information.